Shipping policy

 

Shipping Policy

Last updated: 1/1/2026

Felixx Media LLC ("we" or "us") is committed to delivering your order accurately, in good condition, and on time. Please review the following policy to understand how our shipping process works.

1. Shipment Processing Time

All orders are processed within 5 to 7 business days (excluding weekends and holidays).

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

  • Please allow additional days in transit for delivery.

  • If there will be a significant delay in shipment of your order, we will contact you via email.

Note regarding pre-orders: If you purchase a pre-order item (such as a limited edition drop), the entire order will ship when the pre-order item is available, unless otherwise noted.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Cost
Standard Shipping [5-7 business days] $8.00
Expedited Shipping [2-3 business days] $15.00
Overnight Shipping [1-2 business days] $30.00

  • Free Shipping: We offer free standard shipping on orders over $50 (within the contiguous United States).12



     

  • Delivery delays can occasionally occur due to carrier issues or weather conditions.34

3. Shipment Confirmation & Order Tracking56

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.



 

4. Customs, Duties, and Taxes

Felixx Media LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

Felixx Media LLC is not liable for products damaged or lost during shipping. However, we want to ensure you are taken care of.

  • Damaged Items: If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. You may also contact us at info@felixxmedia.com with photos of the damage so we can assist.

  • Lost Packages: If your tracking says "Delivered" but you have not received it, please check with neighbors or your local post office first.

6. International Shipping Policy

We currently ship to the following countries: USA, Canada, Mexico.

  • Note for International Customers: International shipping times vary significantly based on destination and customs processing. It usually takes between 7-21 days.

7. Returns Policy

Our Shipping Policy provides detailed information about shipping options and costs. For details on returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Contact Us

If you have any further questions, please contact us:

  • Email: info@felixxmedia.com

  • Website: www.felixxsports.com